Sales and Refund Policy

Kifuli is a digital product. Your downloads and licence are delivered the moment your payment is confirmed, so all sales are final and we do not refund for change of mind.

When we fix it

• You were charged more than once for the same order: we refund the extra payment.
• You paid but never received your Kifuli page or licence: we deliver it, or refund you if we cannot.
• Kifuli will not install or run on a supported computer: contact us and we help you get it working.

How to reach us

Use the contact form on the Help page with your order reference or the email you used. Refunds we agree to are paid through Paystack to the card or M-Pesa account you paid with.

Chargebacks

If a payment is reversed by your bank or card company, the licence is cancelled and stops working on your computers.

App store purchases

Copies bought through the Microsoft Store or the Mac App Store follow that store’s own rules.